FAQS

We are strictly 18+.

We only accept in date, physical passports or driving licenses as proof of age – photographs of passports or driving licenses are not acceptable forms of ID. We do appreciate that there are other legal methods of ID in England, Scotland and Wales, but we have no obligation, legal or otherwise, to accept these as legitimate forms of proof of age for entry into our venues.

A waiver to play Laser Quest is not required to be signed in advance of play, however you must agree to our rules of play this will be done during briefing.

To ensure booking availability is fair to all our customers, we do not offer any refunds for no shows.

You will receive a booking confirmation email, please ensure you check your junk/spam folders. If you can’t find it don’t worry, you can always let us know your name and email address when you are checking in.

When you arrive at NQ64, the Laser Quest arena is downstairs in NQ64, please arrive at least ten minutes before your ticket time. Your game starts at the time shown on your ticket.

You will then be taken through to the briefing room, where we will run through game objectives and safety rules and be kitted out in your laser packs. Only then is it time to enter the arena and let battle commence!

After each mission you will return to the pack room to remove your laser packs then head to the bar for an ice cold bev, a breather and to check those all important scores.

Each game takes roughly ten minutes.

Anyone who has high blood pressure, heart problems, epilepsy, back or neck problems, or is pregnant are not allowed to participate.

We are not qualified to give medical advice about an individual’s suitability to play.

Any person with an injury should consider that Laser Quest is a game that requires physical exertion.

Laser Quest is played with other people in a dark, unfamiliar environment with music, flashing lighting effects and theatrical haze.

If you are in any doubt we suggest consulting your GP/qualified medical professional so you can make an informed decision as all players participate at their own risk.

Whatever the fuck you want really, but comfortable clothes and flat shoes with a sole that grips will certainly give you a competitive advantage.

Please note, that we do not allow customers to play bare footed, wearing heeled shoes or wearing open-toe footwear, such as flip-flops, sliders or similar. If you arrive in unsuitable footwear, we will not allow you to play for your own safety, but we will honour your booking and allow you to return at a later date to play your game sessions.

Laser Quest is a non-contact activity. The rules are as follows: 

• No running allowed. 
• No physical contact allowed under any circumstances. 
• No kneeling, sitting or lying down. 
• No climbing on the scenery. 
• No disrespectful, abusive, or threatening behaviour, don’t be a dick. 

Just email lqdigbeth@nq64.co.uk or send us a DM on Facebook or Instagram if you can’t find the answer to your question here.

We try to reply as quickly as possible, but at the weekend we can’t guarantee a response within 48 hours.

Unfortunately Laser Quest isn’t accessible, however our arcade bar upstairs is accessible, with an accessible toilet.

It’s always best to check in advance, you can add people in as long as there are slots available,

We will always try our best to add you to another game, but we cannot guarantee entry. Unfortunately we can’t delay the start time of any games during the day.

It’s always best to try and give us a heads up, so drop us an email on lqdigbeth@nq64.co.uk as soon as you can.

We offer rebooking up to 48 hours before your original booking date & time. We may offer refunds at our discretion for exceptional circumstances.

Please contact us at hello@nq64.co.uk with your ticket confirmation number and a preferred new time and date. Please note: we can’t make amendments less than 48 hours before your original booking date & time.

Yes, we have plenty of lockers on site to keep your belongings safe.

Yea we do, please email hello@nq64.co.uk and we can sort you out.

Unfortunately not. Though we build in plenty of time to allow you to grab a drink between games. Please shoot lasers and drink responsibly, alcohol can affect your balance.

Hit the BOOK NOW button on the page above. We’ve got space for 16 players every session. If you are more than 16 people you can book two time slots – although it important to note you won’t all be able to play together or you can email us at hello@nq64.co.uk

Definitely try and book in advance. We might have the occasional walk-in slots on some days, however, it’s much better to book ahead and guarantee your session.

Laser Quest is a high pressure activity and all games play at their own risk.

Feel free to have a drink upstairs in NQ64 ahead of your game. At the time displayed on your ticket (the time time booked) please head downstairs where we will check you in.